Refund policy

Warranty 

We offer a 5-year warranty on all faulty items and a lifetime after care support. We require photos of these parts and will ask a few trouble shooting questions through this process. Warranty is voided if the item is not installed as per our instructions. If you are not sure when installing our lighting systems you must call and email us immediately, if you proceed with installation and an item or the system becomes faulty without contacting us then you will be reliable for covering the cost of replacing the faulty parts.

30-Day Return Policy

You can return items within 30 days of receipt if you change your mind. Items must be unopened, unused, and in their original packaging to qualify for a refund.

To initiate a return, please contact us at info@getlitledlighting.com. We will provide you with instructions on how and where to send your package. Items returned without prior authorization will not be accepted. Customers are responsible for return shipping costs, including any duties or taxes resulting from the return. Once we receive and inspect the item, your refund will be processed.

Please note that Get Lit LED Lighting reserves the right to charge a restocking/refurbishing fee of 15% on returns.

Customized orders are non-returnable.

Shipping costs, shipping protection, and priority processing fees are non-refundable.

For any return questions, you can always contact us at info@getlitledlighting.com.

Cancellations/Returns

If you change your mind within 24 hours after purchase we will refund your order, minus a $100.00USD administration fee. After 24 hours we can not refund the sale, please ensure you are aware of the size of the system and the current electrical certifications before making your order.

We do not offer refunds, exchanges or returns for change-of-mind e.g if the item does no longer suits your needs, design, found a cheaper price or your timeframe changes.

In some circumstances, we will accept exchanges for another item, though if it has already been shipped to you, you will be liable for the cost of shipping the lighting system back to our Head Office in Australia and the costs for shipping the new item. The lighting system must be in new condition and in the original box and packaging.

You can contact us for any warranty or return questions at info@getlitledlighting.com or us our contact form.

Shipping Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will request that you contact the courier and lodge a claim as this damage is out of our control and not with Get Lit Pty Ltd. You can then email us photos of the damage with the claim number so we can evaluate the issue and make it right. You can contact us for any questions at info@getlitledlighting.com or us our contact form.